TelQuality Virtual Administrative Services

My Experiences

 

Self-directed Quality Professional with diverse skills in both public and private administrative management in Quality Improvement and Quality Assurance.  Demonstrated ability to develop and implement Quality Systems compliant with national and international standards. Experienced quality improvement project facilitator, proficient in training and use of statistical improvement tools. A track record of successful accomplishment as illustrated by the following:

¨       Successful training of Installers and Installation Supervisors ISO 2000

¨       Development and implementation of ISO 2000 Registered Quality Assurance System.

¨       Successful restructuring of Quality Department, reducing costs by 20%.

¨ Development of Quality Documents, maintaining quality workmanship.

¨       Weekly scheduling for customer installation jobs.

PROFESSIONAL EXPERIENCE

Walmart Distribution Center, Wintersville, Oh
                                                                         2004 - Present                              

 

Quality Assurance Reports Clerk

¨       Provide Weekly, Monthly, and Quarterly Reports for production and volume performed by Wal-Mart Associates.

¨        Manage Excel Spread Sheets that produce Daily Sales and Distribution Inventory for V P’s, Managers, and Supervisors.

¨       Communicate all changes in production, volume, and sales on a daily basis

¨       Train Managers, Supervisors, and Associates various functions regarding the Report Clerk’s duties and responsibilities.

¨       Compile and maintain Associate’s records.

Lucent Technologies, Chicago, IL                                                                            2000 – 2003

Quality Auditor                                                                      

Provided auditing for all installation jobs performed by Lucent Technologies Installation Quality Auditing, complaint resolution, and technical services.  Managed Quality Database consisting of number of quality audits performed.

¨       Developed, planned, and implemented ISO 2000 to the Installation Team.

¨       Facilitated Quality Improvement material to Installation.

¨       Managed and designed Website to better assist Installation in providing our customers with “0” defect jobs.

¨       Communicated all changes with customer documents to the Quality and Installation Organization by distributing email, monthly meetings, and entering the documents on the Quality Website.

Quality Coordinator

Managed Database with all Quality Results performed by Quality Auditing for Customers and Internal.

¨       Developed documents that reduced workmanship errors by 85% of installation for our customers.

¨       Scheduled and tracked Installation Auditors who were in training that did eliminate defects on jobs by 80%.

¨       Provided weekly and monthly reports on quality auditing performed by the Quality Auditors.

¨       Tracked all Quality Auditors on quality audits daily.

¨       Recorded and tracked issues for corrective action in addition to the job defect corrective action process.

 

Web Master

Designed web and maintained quality issues, training, customer documents, internal documents on Quality Website.

¨       Published documents, training material, and customer requirements daily.

¨       Designed and revised website structure as needed.

¨       Assigned and tracked quality comments/issues to responsible Quality Auditor.

Collegiate YMCA Of Pittsburgh, PA                                                                             1998 – 1999

Executive Administrative Assistant/Student Coordinator

¨       Compiled and maintained all staff records.

¨       Provided monthly accounting of all non-federal share contributions.

¨       Provided staff with up to date licensing information and maintained children and staff files for auditing purposes.

¨       Verified daily operation records to be in compliance with state guidelines, and licensing information.

¨       Coordinated students for volunteerism with participating agencies.

¨       Coordinated and managed all accounts payable and prepared monthly reports.

Jefferson Community Action Council, Heads Start Program Steubenville, OH                                              1992 – 1998

Secretary


¨       Prepared reports, handbooks, curriculum materials, proposals, forms, and contracts.

¨       Established and maintained records of personnel.

¨       Prepared annual office inventory reports.

¨       Provided monthly accounting of all non-federal share contributions.

¨       Verified daily operational records to be in compliance with state guidelines, and licensing information.

¨       Provided teachers and program coordinators with up to date rosters for the Head Start Children attending.

EDUCATION

Graduate at Bradford Business College, Pittsburgh, PA

 

ADDITIONAL TRAINING

¨       TL 9000 Auditor Training

¨       Quality Auditor Training

¨       Lead ISO 2000 Auditor Training

¨       Microsoft Outlook

¨       FrontPage

¨       Microsoft Access

¨       Excel